Case Studies
Four situations, four calls made
Not what the job titles say — what the work actually required, and what happened as a result.
ATH · L'ORÉAL GREECEMar – Jun 2023
Cutting a 16-hour process to 2–3 hours
Project Management in Logistics, Internship
Situation
Sample distribution to medical professionals was a manual process, taking a full working day to complete and prone to inconsistency across the sales team.
Approach
Mapped the process end-to-end across departments, identified the operational bottlenecks, and designed a semi-automated Excel-based system that allocated samples by physician segmentation and commercial priority. Presented the solution through iterative feedback cycles with senior management, then trained staff on adoption.
Impact
Allocation time dropped from roughly 16 working hours to 2–3. The system was implemented and remains in active use at the company today.
16h→2–3h· still in use
BRU · DELOITTE BRUSSELSSep 2023 – Sep 2024
The last checkpoint before automated tax filings went live
Tax Technology Consultant
Situation
Deloitte's developers had built a proprietary SAP-based tool automating tax document generation — VAT, GL and TBR reports. Before any client went live, output had to match historical filings exactly: in tax reporting, a small discrepancy means fines and legal exposure, not a rounding error.
Approach
Ran pre-go-live reconciliations across more than 10 client datasets, cross-checking automated output against prior years' actual figures. Traced discrepancies to root cause — almost always small configuration differences in each client's own SAP setup, not the tool itself — and flagged findings to developers for resolution before go-live.
Impact
Was the validation layer standing between an automated tool and a client's legal tax obligations, across 10+ clients. Also supported onboarding, go-live activities, and trained incoming team members on the process.
10+client datasets· zero tolerance for error
AVL · GREEK ARMYSep 2024 – Mar 2025
A fixed fleet, four standing demands, no software
Transportation Coordination Officer, Avlonas
Situation
The camp ran on a fixed pool of vehicles — cars through tanks and heavy machinery — against four simultaneous, non-negotiable daily demands: food distribution, camp security, soldier transport, and transport to training. Vehicle breakdowns were routine, shrinking the pool without warning. Everything was tracked on paper.
Approach
Coordinated dozens of vehicle movements daily with supervisors and drivers, re-triaging priorities in real time whenever demand outstripped available vehicles — which was most days. Every movement was manually logged and documented.
Impact
Stripped of context, this is a constrained-resource-allocation problem: fixed fleet, competing fixed demands, stochastic capacity loss — solved daily, manually, with real consequences for getting it wrong.
dozensmovements / day· manual logs
ATH · WEMER HELLASMar – Jun 2025
Reallocating stock when the trucks don't show up
Operations Associate
Situation
Wemer distributes Villeroy & Boch, Vado and Valdama bathroom fittings. 3PL and transportation delays were a recurring risk — on large projects and with important clients, a late delivery meant added cost and a decision that couldn't wait.
Approach
When a delay hit, resolution meant working three fronts at once: reallocating available stock across clients to soften the impact, coordinating directly with factories to reprioritize the most time-sensitive orders, and proactively flagging the issue to affected clients before they discovered it — then working with them on a path forward.
Impact
Processed and audited dozens of orders daily end-to-end, ran physical inventory counts against system records, and built client-facing catalogs and product sheets alongside the core operations work.
dozensorders / day· multi-client portfolio